Unified Communications

Unified communications (UC) is a term that refers to the integration of multiple communication tools into a single interface. The goal of UC is to improve productivity and user experience. UC tools can include: voice calling, video conferencing, instant messaging, presence, and content sharing.

What it is

Unified Communications is a platform designed to unify the voice communication infrastructure of your business. Whether you’re using Microsoft Teams, Zoom, or Chameleon Collab, Unified Communications ensures that all your business numbers and routing are fully synchronized across these platforms. Unified Communications focuses on integrating the back-end systems so your communication flow is consistent and reliable.

What it does

Unified Communications streamlines the way your organization manages voice communications by ensuring all your business numbers, call routing, and voice paths are coordinated across different platforms. This means that no matter which service you’re using—whether it’s for a video conference on Zoom, a voice call on Teams, or internal messaging on Chameleon Collab—the underlying voice communication infrastructure is seamlessly connected. It’s about making sure your team’s communication tools work in harmony, without requiring them to switch platforms or deal with compatibility issues.

Why you want it

As businesses adopt a variety of communication tools, keeping everything in sync becomes a challenge. Unified Communications addresses this by ensuring that all your business numbers and routing rules are consistently applied across Teams, Zoom, and Chameleon Collab. This not only simplifies management but also enhances reliability, so your team can communicate effortlessly, whether they’re in the office or working remotely. With Unified Communications, you maintain control over your communication infrastructure, reduce potential disruptions, and future-proof your business’s voice communication needs.